We have completely redesigned our customer portal for you. If the steps described in the guide differ from what you see, you will find a PDF version of the old guide at the end of this article.
Using Call Transfer with a Cloud PBX
The “Call Transfer” feature allows you to transfer incoming calls to other participants in various ways. After a successful call transfer, you can hang up, and the other two participants can continue the conversation.
Call transfer is based on the “Hold” and “Call Waiting” functions. This allows you to establish multiple connections simultaneously and switch between them.
Call transfer is a feature of most phone systems, including our easybell Cloud PBX.
Different Types of Call Transfers
Here are all three types of call routing, illustrated with a specific example:
You work in the press office and can be reached, along with other team members, via a shared press extension. You see that a call is coming in. Now you have the following options:
Warm Transfer (Attended Transfer / Transfer with Consultation)
The incoming call is answered. The call is transferred after consulting with the person to whom the call is to be transferred.
Example: You answer the call. However, the caller would like to speak with your colleague, who was recommended to them as the appropriate contact. You can now call your colleague on their extension and, after checking with them, transfer the call to them.
Blind Transfer (Transfer Without Consultation)
The incoming call is answered. The call is transferred without consulting the subscriber to whom the call is to be transferred.
Example: The incoming caller is a known contact of your colleague. You know that your colleague is expecting this call but is not at their desk. You answer the call and transfer it directly to your colleague’s cell phone number without contacting them first.
Cold Transfer (direct transfer, transfer without answering the call)
The call is transferred immediately. The call is not answered first, nor is the subscriber to whom the call is being transferred consulted.
Example: The incoming caller is a known contact of your colleague. You know that your colleague is expecting the call but is not at their desk. You do not answer the call, but instead transfer it directly to your colleague’s cell phone number without contacting them first.